Terms of service

Welcome to Divine Canvas. The website www.divinecanvas.store is owned and operated by Vidhi Ease Lifestyle Essentials Private Limited. In these Terms, “we”, “us” and “our” refer to the company operating the Divine Canvas brand, and “you” refers to the website user or customer.

These Terms govern your use of our website and purchases from our store. Please read them together with our Privacy Policy, Refund, Return & Exchange Policy and Shipping Policy. By using the website or placing an order, you agree to the terms applicable to that use or purchase.

1. Eligibility and Customer Accounts

You must be at least 18 years old and legally capable of entering into a contract to place an order. Purchases for minors must be made by an adult.

Please provide accurate contact, billing and delivery information and keep your account details up to date. You are responsible for safeguarding your login credentials and for activities you authorise through your account. Notify us promptly if you suspect unauthorised access.

2. Products and Descriptions

We aim to provide accurate product descriptions, photographs, quantities and specifications. Please check the product page before ordering, including the pack size, materials, dimensions and items included.

Hand-painted and handcrafted products may have minor variations in colour, pattern or finish where consistent with their description. Screen settings may also affect how colours appear. These variations do not excuse a defective product or a material difference from what was advertised.

Products and gift sets are subject to availability.

3. Prices, Taxes and Offers

Prices are displayed in Indian Rupees (INR) and include applicable taxes. Shipping charges and any other applicable charges will be disclosed before you place your order.

We may change prices or offers for future purchases. A price change will not increase the amount payable for an accepted order without your agreement.

Discounts and promotional offers are subject to the conditions displayed with the offer. Refunds are based on the amount actually paid after applicable discounts.

4. Orders and Payments

Placing an order is an offer to purchase the selected products. An automated order acknowledgement confirms receipt of your order. We accept the order when we confirm dispatch or expressly communicate acceptance earlier.

Orders are subject to payment confirmation, stock availability, delivery serviceability and reasonable verification. Payments are processed through the payment methods offered at checkout. You must be authorised to use the payment method selected.

We may decline or cancel an unfulfilled order for reasonable grounds, including unavailable stock, failed payment, suspected fraud, legal restrictions or an unserviceable delivery location. We will notify you promptly and refund amounts collected for products we cannot supply, together with any related charges.

If a material pricing or listing error affects your order, we will contact you before proceeding. We will seek your agreement to any revised order or arrange cancellation and a refund.

5. Order Changes and Cancellations

To request a change or cancellation, email care@divinecanvas.store with your order number as soon as possible.

You may cancel an order before dispatch. For personalised or custom-made products, any different cancellation conditions linked to production must be clearly disclosed before purchase. Approved cancellations will be refunded without cancellation charges.

Once an order has been dispatched, requests will be handled under our Refund, Return & Exchange Policy and applicable law.

If we cancel an order or cannot fulfil part of it, we will notify you and refund the amount paid for the cancelled products and related charges.

6. Shipping and Delivery

Delivery locations, charges, processing times and estimated delivery periods are explained in our Shipping Policy and the information provided at checkout.

Please supply a complete address and a reachable phone number. Contact us promptly to correct an address; changes may be difficult once an order has been dispatched.

We will communicate material delivery delays where we become aware of them. If your order is missing, damaged in transit or delivered later than the stated schedule, contact us so we can investigate and provide the remedy required by applicable law.

Events beyond reasonable control may affect delivery. Your statutory rights concerning delayed or undelivered orders remain available.

7. Returns, Refunds and Exchanges

Our Refund, Return & Exchange Policy explains eligibility, the 7-day reporting window, return arrangements, shipping costs and refund timelines.

Please contact us about damaged, defective, incorrect, incomplete or materially misdescribed products. Policy exclusions for personalised, perishable or other products do not remove rights available under consumer protection law.

Nothing in these Terms makes a valid statutory refund or replacement claim dependent solely on our discretion.

8. Product Use and Safety

Use products only for their stated purpose and follow the instructions, warnings and care guidance supplied.

Place burning diyas, candles and incense on suitable, stable, heat-resistant surfaces, away from flammable materials and out of reach of children and pets. Never leave a flame unattended.

Decorative candles shaped like sweets or food are not edible. Do not consume products unless they are expressly labelled for consumption.

Any ritual or cultural guidance we provide is for general reference. Practices may vary between families and traditions, and we do not guarantee a particular spiritual or material outcome.

9. Privacy and Shopify

Personal information is handled as explained in our Privacy Policy.

Our store is hosted on Shopify. Shopify and other providers process information to operate the store, payments and related services, and may process it outside India.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may process information about interactions with our store, other merchants and Shopify to improve services, personalise experiences and support advertising, subject to applicable law and privacy choices.

See Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal. Accepting these Terms does not replace consent required for optional marketing or tracking.

10. Intellectual Property

Website text, designs, photographs, graphics, branding and other materials belong to us or are used with permission from their owners.

You may browse the website for personal shopping purposes. Commercial copying, republication or use of protected materials requires the relevant owner’s permission, except where otherwise permitted by law.

11. Reviews and Customer Submissions

Please submit honest reviews and only share content you have the right to provide. Content must not be unlawful, abusive, misleading or infringe another person’s rights.

You retain ownership of your content. When you submit a review, photograph or other material for public display, you grant us a non-exclusive, royalty-free permission to reproduce and display it in connection with our store and the relevant product.

We will seek permission where required before using private customer support communications or privately supplied photographs in advertising. We may remove submissions that violate these Terms or the law.

12. Prohibited Use

You must not use the website to:

• Place fraudulent orders, impersonate another person or misuse payment details.

• Obtain unauthorised access to accounts, systems or personal information.

• Upload malware, disrupt the website or bypass security controls.

• Infringe intellectual property or privacy rights.

• Submit unlawful threats, harassment, spam or deliberately misleading content.

We may take reasonable steps to prevent or investigate misuse, subject to applicable law.

13. Third-Party Services and Website Availability

The website may link to independent third-party websites or tools. Their terms and privacy policies apply when you use those services directly. Please review their terms before submitting information or making a separate transaction.

We remain responsible for our obligations relating to orders placed with us, including where we use payment, delivery or other service providers.

We aim to keep the website available and accurate, but maintenance, technical failures or security issues may interrupt access. We may update or suspend website features where reasonably necessary. This does not remove obligations relating to accepted orders or refunds.

14. Liability and Consumer Rights

We are responsible for our products and contractual obligations as required by applicable law.

To the extent permitted by law, we are not responsible for indirect or consequential business losses arising from website use that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable obligations concerning defective products, fraud, wilful misconduct or personal injury. Your statutory consumer rights continue to apply.

15. Account Restrictions and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security risks, unlawful activity or a serious breach of these Terms. We will provide notice where appropriate and required by law.

Account restrictions do not extinguish valid refund claims, accrued rights or our obligations concerning orders already accepted.

16. Governing Law and Disputes

These Terms are governed by the laws of India.

Please contact us first if you have a concern so we can try to resolve it. You retain the right to approach a consumer commission, regulator or court with jurisdiction under applicable law. No provision requires you to waive a statutory remedy or use a forum that the law does not require.

17. Changes and General Provisions

We may update these Terms for future website use and purchases. The latest version will appear on this page with an updated date, and we will provide additional notice where required.

Orders already accepted remain subject to the terms applicable when accepted, unless a change is required by law or agreed with you.

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a right does not, by itself, waive that right. These Terms and the policies expressly referenced form the agreement for website use and purchases, subject to applicable law and any specific terms agreed with you.

18. Contact and Grievance Redressal

For questions, order support or complaints, contact:

Business: Vidhi Ease Lifestyle Essentials Private Limited
Brand: Divine Canvas
Email: care@divinecanvas.store
Contact number: 9930327903
Website: www.divinecanvas.store

Please include your order number, where relevant, and a description of the concern. We will acknowledge consumer complaints within 72 hours and resolve them within one month of receipt, in accordance with applicable law.