Privacy policy

Divine Canvas is a brand owned and operated by Vidhi Ease Lifestyle Essentials Private Limited (“we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.divinecanvas.store, place an order, create an account, or communicate with us through email, WhatsApp, social media or other customer support channels.

In this policy, “you” means the person whose personal information we process.

1. Information We Collect

Depending on how you interact with us, we collect:

  1. Contact and delivery information: Your name, email address, phone number, billing address, shipping address and delivery instructions.
  2. Order and transaction information: Products purchased, order value, payment status, transaction references, and details of returns, refunds or exchanges.
  3. Account information: Information associated with your customer account, login and communication preferences, where an account is created.
  4. Customer communications: Information you provide in enquiries, feedback, reviews, complaints or support requests, including attachments you choose to send.
  5. Device and browsing information: Your IP address, browser and device details, approximate location inferred from your IP address, pages viewed, referring links, and interactions with our website, cart and checkout.
  6. Marketing preferences: Your subscription choices, consent records and responses to our communications.

We collect information directly from you, automatically through our website and its technologies, and from providers supporting payments, delivery, customer accounts and other store functions.

If you provide another person’s details for a gift delivery, please ensure you are authorised to share them. We use those details to fulfil the delivery and related support, rather than automatically enrolling the recipient in marketing.

2. How We Use Your Information

We use personal information to:

  1. Accept, process and deliver orders, and manage payments, returns, refunds and exchanges.
  2. Send order confirmations, delivery updates and other necessary service communications.
  3. Create and manage customer accounts and respond to enquiries or complaints.
  4. Maintain website functionality, remember preferences and improve the shopping experience.
  5. Understand website performance and, where enabled and permitted, measure advertising and personalise promotions.
  6. Send marketing communications where you have opted in or where otherwise permitted by applicable law.
  7. Detect fraud, secure our systems, resolve disputes and meet legal, accounting and regulatory requirements.

Where consent is required, we seek it for the relevant purpose. This Privacy Policy does not replace consent required for optional marketing or tracking.

3. Payments

Payments are processed by the third-party payment providers offered at checkout. These providers handle payment credentials according to their own privacy and security practices.

We receive information needed to confirm and manage a transaction, such as payment status, transaction references and limited payment-method details. We do not store complete card numbers, CVV codes or UPI PINs in our store records.

4. Shopify and Our Online Store

Our store is hosted on Shopify, which provides the e-commerce platform used to display products, operate checkout and manage orders. Shopify processes personal information to provide these services.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may also process information about your interactions with our store, other merchants and Shopify to improve services, personalise experiences and support advertising, subject to applicable law and privacy choices.

For details about Shopify’s processing and available choices, see Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

5. How We Share Information

We do not sell or rent customer contact lists. We disclose personal information for the purposes described in this policy, including to:

  1. Service providers: Shopify, payment providers, shipping aggregators, courier partners, communication providers, customer support tools and IT providers, as needed to operate our store and fulfil orders.
  2. Analytics and advertising partners: Where those tools are enabled and permitted, to understand website use, measure campaigns and support relevant advertising, subject to required consent and available opt-outs.
  3. Professional advisers and authorities: Where reasonably necessary for legal advice, accounting, compliance, fraud prevention, legal proceedings or responding to lawful requests.
  4. Parties to a business transaction: Where necessary for a proposed or completed merger, acquisition or transfer of our business, subject to appropriate confidentiality and legal safeguards.
  5. Other recipients you authorise: Where you ask us to share information or provide the required consent.

We limit disclosures to information relevant to the purpose. Service providers handling information on our behalf are expected to protect it and use it within their authorised role. Some providers also process information independently under their own privacy policies.

6. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies. Essential technologies support functions such as your shopping cart, checkout, security and authentication. Other technologies, where enabled, remember preferences, analyse visits, measure advertisements or support personalised advertising.

Advertising tools may share identifiers, browsing activity or purchase events with advertising partners, subject to applicable law and your choices.

You can manage cookies through your browser and through cookie or privacy controls provided on our website. Where consent is required, we obtain it before activating non-essential tracking. You may withdraw that consent through the relevant controls.

Blocking essential cookies may affect checkout or other store features. Deleting cookies can also reset saved preferences. Browser controls may not stop every type of server-side data sharing; contact us if you need assistance with your choices.

7. Marketing Communications

Where you subscribe or otherwise provide the required permission, we may send product updates, offers and festive promotions through email, SMS or WhatsApp.

You can withdraw marketing consent using the unsubscribe or opt-out instructions in a message, or by emailing care@divinecanvas.store. Choosing not to receive marketing does not prevent us from sending necessary order, delivery, refund or service messages.

8. Information Retention

We retain personal information only for as long as needed for the purposes described in this policy, including fulfilling orders, providing support, preventing fraud, resolving disputes and meeting legal, tax and accounting obligations.

Retention depends on the type of information and the reason it is held. When information is no longer required, we delete or anonymise it, subject to applicable recordkeeping requirements.

9. Information Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss or disclosure. Access is limited according to business needs.

No online system is completely secure. If a personal information breach occurs, we will take appropriate response measures and provide notifications where required by applicable law.

10. International Processing

Shopify and other providers may store or process information outside India. Where information is transferred internationally, we take steps required by applicable law and use appropriate contractual or other safeguards where required.

11. Your Privacy Choices and Requests

You may contact us to request access to your personal information, correction of inaccurate details, deletion of information, withdrawal of consent, or assistance with other rights available under applicable law.

You may choose not to provide optional information. If information necessary to fulfil an order or provide a service is withheld, we may be unable to complete that request.

To make a privacy request, email care@divinecanvas.store. We may request reasonable verification before acting. Requests are subject to applicable legal requirements and exceptions, including obligations to retain certain transaction records. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

12. Children’s Privacy

Our store is intended for adults, and purchases should be made by a person aged 18 or above. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us so we can review the matter and remove the information where appropriate, subject to applicable law.

13. Third-Party Websites and Platforms

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. When you interact with us through social media or messaging platforms, those platforms also process information under their respective policies.

14. Changes to This Policy

We may update this policy to reflect changes in our practices, services or legal requirements. The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent before introducing a new use of personal information.

15. Contact and Grievance Redressal

For privacy questions, requests or complaints, please contact:

Business: Vidhi Ease Lifestyle Essentials Private Limited
Brand: Divine Canvas
Email: care@divinecanvas.store
Contact number: 9930327903
Website: www.divinecanvas.store

Please describe your concern and include an order number if relevant. We will acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable law. Other privacy requests will be handled within the period required by the law applicable to the request.