Refund policy

At Divine Canvas, a brand of Vidhi Ease Lifestyle Essentials Private Limited, we take care to deliver quality products. If your order arrives damaged, defective or incorrect, please contact us so we can help.

1. Eligibility

Please raise a return, refund or exchange request within 3 days of receiving your order if:

  1. The product is damaged or defective.
  2. You received an incorrect product or an incomplete set.
  3. The product materially differs from its description on our website.

Items should be kept in the condition received, with the original packaging and accessories where available. Opening the packaging to inspect the product does not invalidate a genuine claim. Please do not continue using a damaged or unsafe product.

The 3-day reporting window does not limit any rights available under applicable consumer protection law, including claims for defects that could not reasonably be discovered on delivery.

2. How to Raise a Request

Email care@divinecanvas.store with your order number, contact details, a description of the issue and clear photographs of the product and packaging. A video, if available, may help us assess the issue but is not mandatory.

We will review your request, ask for any reasonably necessary information and confirm the proposed resolution. Please contact us before sending a product back so we can provide the correct return instructions.

3. Returns and Shipping

For an approved damaged, defective, incorrect or misdescribed product claim, we will arrange pickup or cover reasonable standard return shipping costs. Any self-shipping arrangement and reimbursement should be confirmed with us before dispatch.

Please pack the product securely and dispatch it within 3 days of receiving our return instructions, unless we agree otherwise. Delays caused by our pickup arrangements will not count against this period.

Where a physical return is unnecessary, we may resolve the claim using the information and photographs provided.

4. Exchanges and Replacements

For eligible claims, we will discuss a replacement, exchange or refund with you. Replacements are subject to stock availability. If a suitable replacement is unavailable, we will provide a refund for the affected item.

We will not require you to accept store credit instead of a refund where you are entitled to a monetary refund.

5. Items and Requests Not Normally Eligible

We do not normally accept returns or exchanges for:

  1. A change of mind or personal preference.
  2. Personalised or custom-made items, unless faulty, damaged, incorrect or materially different from the agreed specifications.
  3. Perishable goods, unless spoiled, damaged, incorrect or otherwise defective when supplied.
  4. Damage caused after delivery through misuse, improper storage, accidental breakage or failure to follow product care instructions.

These exclusions do not remove your rights in relation to defective or misdescribed goods. We assess each request fairly based on the issue and supporting information.

6. Refund Amount and Timeline

Once any required return inspection is completed and your refund is approved, we will initiate the refund promptly and notify you by email.

Refunds are normally credited to the original payment method within 7 days of initiation. The actual credit time depends on your bank or payment provider. If the refund has not appeared after this period, email us so we can help trace it.

For cash-on-delivery orders, if offered, we will agree on a bank transfer or UPI refund with you.

An approved refund covers the amount actually paid for the affected product, including applicable taxes. For a confirmed product fault or fulfilment error, it also covers the delivery charges attributable to that item. If the entire order is returned for such a reason, the original delivery charge will be refunded. No restocking fee applies to these claims.

7. Contact Us

Divine Canvas
Vidhi Ease Lifestyle Essentials Private Limited
Email: care@divinecanvas.store
Website: www.divinecanvas.store

Nothing in this policy limits your rights under applicable consumer protection law.